Refund Policy

Last updated: 2023-01-01

1. Introduction

This Refund Policy outlines the policies and procedures for refunds and cancellations of premium subscriptions purchased from BarkinPup ("we," "our," or "us").

By subscribing to our premium services, you agree to the terms and conditions outlined in this policy.

2. Subscription Refunds

2.1. Refund Eligibility

We offer a 14-day money-back guarantee for all new premium subscriptions. If you are dissatisfied with our premium service for any reason, you may request a full refund within 14 days from the date of your subscription purchase.

2.2. Refund Process

To request a refund, please contact our customer support team at glazkov.dev@outlook.com with your account information and reason for the refund request. Refund requests made within the 14-day period will be processed within 5-10 business days.

2.3. Refund Exclusions

The following situations are excluded from our refund policy:

  • Refund requests made after the 14-day period has expired
  • Subscription renewals (the refund policy applies only to initial subscriptions)
  • Accounts that have violated our Terms of Service
  • Accounts showing signs of abuse or fraudulent activity

3. Subscription Cancellations

3.1. Cancellation Policy

You may cancel your premium subscription at any time. When you cancel, you will continue to have access to premium features until the end of your current billing period. Your subscription will not renew after the current billing period ends.

3.2. How to Cancel

To cancel your subscription:

  1. Log in to your account
  2. Go to "Account Settings" or "Subscription Settings"
  3. Click on "Cancel Subscription"
  4. Follow the prompts to confirm your cancellation

You will receive an email confirmation once your cancellation has been processed.

4. Payment Processing

All refunds will be issued to the original payment method used for the purchase. Processing times for refunds may vary depending on your payment provider and can take 5-10 business days to appear on your statement.

5. Prorated Refunds

We do not offer prorated refunds for unused portions of a subscription period outside of the initial 14-day period. If you cancel your subscription, you will continue to have access to premium features until the end of your current billing period.

6. Account Termination

We reserve the right to terminate accounts that violate our Terms of Service. In such cases, refunds will not be provided.

7. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date at the top of this policy.

You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

8. Contact Information

If you have any questions about this Refund Policy, please contact us at:

Email: glazkov.dev@outlook.com
BarkinPup
Kyiv, Ukraine